Your Terms & Conditions Questions Answered
When you request account closure, we immediately stop accepting new deposits and gameplay on your behalf. Your wallet balance remains accessible for withdrawal for 30 days. After that, unclaimed funds are held per local law. We retain your account records for seven years for legal and compliance reasons.
Once DANA, OVO, GoPay or QRIS deposits hit your wallet, they cannot be reversed. Cancellation is only possible before the payment reaches us — contact your bank or payment app immediately. Our support team cannot process refunds for completed deposits.
After you request withdrawal, we verify your identity (usually instant) and process the transaction within one business day. The money then reaches your DANA, OVO, GoPay or bank account within 1–3 hours, depending on your bank's processing speed.
We collect your name, phone number, email, date of birth and identity document number for account verification and legal compliance. We also log your login times, IP address and gameplay activity. This data is encrypted and never sold to third parties.
Your account is personal and non-transferable. We use your password and email to verify every login. If you suspect unauthorized access, change your password immediately and contact our support team. We can flag your account for extra security checks.
You can set daily or monthly deposit and spending limits in your account settings. These limits help you manage your play. Once set, they take effect immediately and cannot be bypassed without a 7-day waiting period to change them.
Open the chat widget in your lobby and ask our support team to explain any specific term or rule. We also send a plain-language summary of key terms when you join. You can request a full explanation of our policies by email anytime.
